Privacy Policy
1. Introduction
This Privacy Policy explains how Medical Bill Relief ("we," "our," or "us") collects, uses, discloses, and protects your information when you use our website and services (collectively, the "Service"). Please read this policy carefully.
2. Information We Collect
User-Provided Data: When you upload medical bills or related documents to our Service, we collect the information you provide, which may include sensitive medical information.
Automatic Data Collection: We may collect technical data such as your IP address, device type, operating system, and browser type through cookies and similar technologies.
Contact Information: If you contact us for support, we may collect your email address and any other information you provide in the inquiry.
3. How We Use Your Information
To Provide the Service: We use your uploaded data solely for the purpose of analyzing medical bills and providing estimated rate savings.
To Improve the Service: We may use anonymized and aggregated data to understand and enhance our Service's performance.
To Communicate with You: We may use your contact information to respond to your inquiries or provide important updates.
4. Data Retention and Deletion
Uploaded Data: All uploaded data is automatically deleted immediately after processing. No records are stored or retained by the Service.
Anonymized Data: Any data used for analytical purposes is fully anonymized and cannot be traced back to any individual.
5. Non-HIPAA Compliance
Our Service is consumer-facing and not designed to be HIPAA-compliant.
By using the Service, you acknowledge that your data is not subject to HIPAA protections.
6. Data Sharing and Disclosure
No Sale of Data: We do not sell, trade, or rent your personal data to third parties.
Service Providers: We may share data with trusted third-party service providers that assist in operating the Service, subject to strict confidentiality obligations.
Legal Requirements: We may disclose data if required by law or in response to legal process.
7. Data Security
We use reasonable technical and organizational measures to protect your data during processing.
However, we cannot guarantee absolute security due to the nature of internet-based services.
8. User Rights and Choices
Access and Correction: You may contact us to request access to or correction of any personal information you have provided.
Data Deletion: Since data is automatically deleted after processing, no further deletion action is necessary for uploaded data.
Cookie Preferences: You may choose to disable cookies through your browser settings.
9. Children's Privacy
Our Service is not intended for use by individuals under the age of 18.
We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will delete it immediately.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Users will be notified of any significant changes, and continued use of the Service constitutes acceptance of the updated policy.
11. Contact Information
If you have any questions about this Privacy Policy, please contact us at support@medicalbillrelief.com.