Privacy Policy
HIPAA Compliance Quick Navigation
1. Introduction
This Privacy Policy explains how Medical Bill Relief ("we," "our," or "us") collects, uses, discloses, and protects your information when you use our website and services (collectively, the "Service"). Please read this policy carefully.
2. Information We Collect
User-Provided Data: When you upload medical bills or related documents to our Service, we collect the information you provide, which may include sensitive medical information.
Automatic Data Collection: We may collect technical data such as your IP address, device type, operating system, and browser type through cookies and similar technologies.
Contact Information: If you contact us for support, we may collect your email address and any other information you provide in the inquiry.
3. How We Use Your Information
To Provide the Service: We use your uploaded medical data solely and temporarily for the purpose of analyzing medical bills, identifying potential savings, and matching you with appropriate Certified Medical Billing Advocates. All processing is conducted in a HIPAA-compliant manner.
Temporary Analysis Only: Your personal health information is used exclusively during the brief analysis period and is never accessed for any other purpose.
To Improve the Service: We may use fully anonymized and aggregated data (with all personal identifiers removed) to understand and enhance our Service's performance. This anonymized data cannot be traced back to any individual.
To Communicate with You: We may use your contact information to respond to your inquiries, provide analysis results, or deliver important service updates. We do not use your medical information for communication purposes.
4. Data Retention and Deletion
Uploaded Data: All uploaded medical bills, documents, and personal health information are automatically deleted immediately after processing is complete. No records are stored or retained by the Service under any circumstances.
Processing Duration: Data exists in our systems only for the brief period necessary to complete analysis, typically lasting no more than a few minutes.
Anonymized Data: Any data used for analytical purposes is fully anonymized and cannot be traced back to any individual. This anonymized data contains no personal identifiers or protected health information.
Compliance Verification: Our data deletion processes are regularly audited to ensure complete compliance with HIPAA requirements and our non-retention commitments.
5. HIPAA Compliance and Data Protection
Medical Bill Relief is committed to maintaining the highest standards of data privacy and security in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy regulations.
5.1 HIPAA-Compliant Data Handling
All medical information and personal health data uploaded to our Service is processed in strict accordance with HIPAA privacy and security standards.
We implement administrative, physical, and technical safeguards to protect your protected health information (PHI) during processing.
Our data handling practices meet or exceed HIPAA requirements for the protection of sensitive medical information.
5.2 Temporary Data Processing Only
Your medical bills and related documents are processed temporarily and exclusively for the purpose of analysis and advocate matching.
No personal health information is permanently stored in our systems at any time.
Data processing occurs in real-time, with immediate disposal upon completion of analysis.
5.3 Non-Retention Policy
We maintain a strict non-retention policy for all uploaded medical data and personal health information.
All files, documents, and extracted data are automatically and permanently deleted immediately after processing is complete.
No copies, backups, or cached versions of your medical information are retained in any form.
Our systems are designed to ensure complete data disposal without the possibility of recovery.
5.4 Secure Data Disposal Procedures
Upon completion of analysis, all data undergoes secure deletion using industry-standard data destruction methods.
Temporary processing files are overwritten multiple times to ensure complete data elimination.
Our disposal procedures are audited regularly to maintain compliance with HIPAA security requirements.
5.5 Advocate Access Limitations
Certified Medical Billing Advocates matched through our Service do not have access to your original medical data or documents.
Advocates receive only anonymized analysis results and general billing information necessary for their services.
No personal health information is shared with advocates or any third parties.
6. Data Sharing and Disclosure
No Sale of Data: We do not sell, trade, or rent your personal health information or any other personal data to third parties under any circumstances.
HIPAA-Compliant Service Providers: Any third-party service providers that assist in operating the Service are bound by HIPAA Business Associate Agreements and maintain the same level of data protection as our internal systems.
Advocate Information Sharing: Certified Medical Billing Advocates receive only anonymized analysis results and general billing information. No personal health information or identifying data is shared with advocates.
Legal Requirements: We may disclose data only if required by law or in response to valid legal process, and only to the minimum extent necessary to comply with such requirements.
No Unauthorized Access: Under no circumstances do we provide access to your original medical documents or personal health information to any third party, including advocates, without your explicit written consent.
7. Data Security
We implement comprehensive HIPAA-compliant security measures to protect your personal health information during processing.
Our security framework includes encryption in transit and at rest, access controls, audit logging, and regular security assessments.
All data processing occurs within secure, HIPAA-compliant infrastructure with multiple layers of protection.
While we maintain the highest security standards, we acknowledge that no internet-based service can guarantee absolute security, and we continuously monitor and improve our security measures.
8. User Rights and Choices
Access and Correction: You may contact us to request access to or correction of any personal information you have provided.
Data Deletion: Since data is automatically deleted after processing, no further deletion action is necessary for uploaded data.
Cookie Preferences: You may choose to disable cookies through your browser settings.
9. Children's Privacy
Our Service is not intended for use by individuals under the age of 18.
We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will delete it immediately.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Users will be notified of any significant changes, and continued use of the Service constitutes acceptance of the updated policy.
11. Contact Information
If you have any questions about this Privacy Policy, please contact us at support@medicalbillrelief.com.