Terms of Service
Key HIPAA Compliance Points
- ✓ Full HIPAA compliance for all medical data processing
- ✓ Temporary processing only - no permanent data storage
- ✓ Immediate deletion after analysis completion
- ✓ Advocates receive only anonymized results
- ✓ Comprehensive security safeguards and encryption
1. Introduction
Welcome to Medical Bill Relief ("Service"). By using our Service, you agree to the following Terms of Service. Please read these terms carefully before uploading any data.
2. Data Collection and Use
The Service allows users to upload medical bills and related documents to estimate potential rate savings and connect with Certified Medical Billing Advocates.
By uploading data, you acknowledge that the data may contain sensitive medical or personal health information that will be processed in accordance with HIPAA privacy and security standards.
All data processing is conducted temporarily and exclusively for the purpose of analysis and advocate matching, with immediate deletion upon completion.
3. HIPAA Compliance and Data Protection Standards
Medical Bill Relief operates in full compliance with the Health Insurance Portability and Accountability Act (HIPAA) and maintains comprehensive privacy and security protections for all personal health information.
Our Service implements administrative, physical, and technical safeguards that meet or exceed HIPAA requirements for the protection of protected health information (PHI).
All data handling procedures are designed to ensure the confidentiality, integrity, and availability of your personal health information during the brief processing period.
3.1 Data Handling Methodology
- Personal health information is processed using secure, encrypted systems with restricted access controls
- Data processing occurs in real-time within HIPAA-compliant infrastructure, with automatic deletion immediately upon completion of analysis
- No personal health information is stored, cached, or retained in any form after processing is complete
- All temporary processing files are securely overwritten using industry-standard data destruction methods
3.2 Advocate Access Limitations and User Acknowledgments
Certified Medical Billing Advocates matched through our Service do not have access to your original medical documents or personal health information.
Advocates receive only anonymized analysis results and general billing information necessary to provide their services.
By using the Service, you acknowledge and agree that:
- Your personal health information will be processed temporarily and deleted immediately after analysis
- No copies of your medical documents will be retained or shared with advocates
- Advocates will work with anonymized data only and cannot access your original medical information
- You understand the temporary nature of data processing and the immediate deletion policy
4. Data Retention and Deletion Policy
Uploaded medical bills and personal health information are processed exclusively for analysis and advocate matching purposes.
All data is automatically and permanently deleted immediately after processing is complete, typically within minutes of upload.
We maintain a strict non-retention policy - no personal health information is stored, backed up, or retained in any form.
Our systems are designed with automatic deletion mechanisms that ensure complete data disposal without possibility of recovery.
Regular audits are conducted to verify compliance with our non-retention commitments and HIPAA requirements.
5. User Acknowledgment and Consent
By using the Service, you consent to the HIPAA-compliant processing and immediate deletion of your personal health information as described in these terms.
You acknowledge that you understand:
- Your medical information will be processed temporarily in a secure, HIPAA-compliant environment
- All data will be permanently deleted immediately after analysis is complete
- Certified Medical Billing Advocates will not have access to your original medical documents
- The Service maintains the highest standards of data privacy and security protection
- You have the right to withdraw consent at any time before processing begins
6. Data Security and HIPAA Safeguards
We implement comprehensive HIPAA-compliant security measures including:
- Encryption of data in transit and at rest using industry-standard protocols
- Multi-factor authentication and role-based access controls
- Regular security assessments and vulnerability testing
- Audit logging and monitoring of all data access and processing activities
- Secure data centers with physical and environmental protections
While we maintain the highest security standards and HIPAA compliance, we acknowledge that no system can guarantee absolute security and continuously work to enhance our protective measures.
7. Limitation of Liability
The Service is provided with HIPAA-compliant data protection measures and security safeguards as described in these terms.
While we maintain comprehensive security measures and compliance standards, we limit our liability to the extent permitted by law.
Users acknowledge that they are voluntarily choosing to use the Service for medical bill analysis and advocate matching.
Our liability is limited to the direct costs of the Service, and we are not responsible for indirect, consequential, or punitive damages.
Users retain responsibility for ensuring the accuracy of uploaded information and for making informed decisions based on analysis results.
8. Modifications to the Terms
We reserve the right to update these Terms of Service at any time.
Users will be notified of any significant changes, and continued use of the Service constitutes acceptance of the updated terms.
9. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of New York. Users agree to submit to the exclusive jurisdiction of the courts of New York.
10. Contact Information
If you have any questions about these Terms of Service, please contact us at support@medicalbillrelief.com.